SHIPPING POLICY

PicaMart promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.

  1. As soon as you confirm your order, we will try to make the delivery as soon as possible so that it reaches you on time. The shipping fee is being determined by the seller of the item and the weight of the item to be shipped . Above that, your merchandise will be delivered at no extra charge.
  2. All products undergo a thorough quality check to ensure that the product that will be shipped to you is the product you ordered and that it is in good quality.
  3. PicaMart will ship your goods to your address as indicated in your order. We employ the services of the most efficient, experienced, professional and reliable courier services to make sure that your product is delivered on time and just as we packed and shipped it.
  4. As a valued customer, we have made it possible to track your order through your account. We also track products from our side in an attempt to serve you better even when shipping.
  5. Sometimes, issues beyond the control of PicaMart and that of the courier companies may cause a delay in shipment. In such rare cases, we will guarantee you that we will take any and all necessary steps to find the causes, fix them and resolve all shipment issues with promptness and effectiveness.

Tracking my order

You can track your order in two ways:
Clicking on the ‘track your order’ link given in your order confirmation email, or
Entering your order number on this page https://www.PicaMart.com/customer-account/order-tracking

Click here for information about expected delivery timeline. In case you face any difficulty, you can email us anytime at [email protected] or call us at 0700 000 990 or 0711 011 011

Please Note

Making payment means accepting the delivery. Therefore, it is not possible to open products bearing a manufacturer’s seal, reject and send them back with the same driver (this can only be done before opening the package). Should you wish to return such products, you will have to follow the return process as defined in our return policy here

SHIPPING FAQ

ARE ALL ITEMS PURCHASED ONLINE COVERED BY WARRANTY?

Products sold directly by PicaMart are purchased from authorized distributors. Some of the devices are covered under a manufacturer warranty. We also offer a standard 7 day return policy for eligible items in case you need to make a return. To return any items bought on PicaMart.com, ensure the item is in line with the conditions in the Return Policy.

 

HOW WILL THE DELIVERY BE DONE?

We process most of our deliveries through UPS, DHL Delivery Courier. As a marketplace, our featured sellers have the option of making deliveries via other reputable couriers or delivering your order to you themselves.

We recommend you to only Pay to PicaMart.com (via Wallet, Online Payment, or cash deposit/transfer) for your order in order to take advantage of our Buyer Protection Program. Read more here  . Any transactions carried out outside PicaMart.com are not covered by the Buyer Protection Program.

 

WHAT IS THE ESTIMATED DELIVERY TIME?

Standard delivery time is within 7 – 10 days days however, this may vary by location and even product. Delivery time for products are usually indicated on the product detail page.

DOES PICAMART.COM DELIVER INTERNATIONALLY?

Yes. PicaMart deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the delivery address is within correct and accurate.

 

WHAT ABOUT WARRANTY AND HIDDEN COSTS?

There are no extra taxes, hidden costs or additional dispatch charges. The price mentioned on the website is the final price, what you see is what you pay. Our prices are all inclusive, all taxes are included with the list prices.